1. About this Privacy Policy
Picture Perfect Pressure Wash is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, request a quote or book our pressure washing services.
2. Information We Collect
We may collect the following personal information when you interact with our business:
- Your name and contact details, including your phone number and email address.
- Your property address and suburb.
- Details about the cleaning, pressure washing, sealing or other services you require.
- Photos or videos of your property that you provide for quotation or service purposes.
- Appointment, booking and payment details.
- Any other information you voluntarily provide when communicating with us.
We may collect this information through our website, Facebook, Instagram, telephone, email, text messages or other communication channels.
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and provide free quotes.
- Arrange, schedule and manage appointments.
- Deliver pressure washing, cleaning, sealing and related services.
- Communicate with you about your booking, including confirmations, updates and rescheduling.
- Process payments and maintain business records.
- Improve our services and customer experience.
- Send promotional offers and marketing communications where permitted by law.
We will only use your information for purposes reasonably connected with our business activities or as otherwise permitted or required by law.
4. Facebook and Instagram
We use Facebook and Instagram to promote our services, communicate with customers and respond to enquiries.
When you contact us through these platforms, the information you provide may be collected or processed by Meta in accordance with its own privacy policies and terms.
We may receive information such as your name, profile information, messages and contact details that you choose to share with us.
We do not sell or rent your personal information to third parties.
For more information, please refer to Meta's privacy policy.
5. Website, Cookies and Online Tracking
Our website is located at www.perfectpressurewash.com.au.
We do not currently use Google Ads, Google Analytics or other advertising tracking tools on our website.
Our website provider or hosting service may collect limited technical information, such as IP addresses or browser information, as part of operating and securing the website.
If we introduce cookies, analytics tools, tracking pixels or other online tracking technologies in the future, we will review our privacy practices and update this policy where appropriate.
6. How We Share Your Information
We may disclose relevant personal information to trusted service providers who assist us in operating our business, including:
- Website hosting and enquiry form providers.
- Booking or customer management software providers, if used.
- Payment processors and accounting services.
- Professional advisers or other service providers where reasonably necessary.
We only share information that is reasonably necessary for the relevant purpose. We may also disclose personal information where required or authorised by law.
Some service providers may store or process information outside Australia. Where applicable, we will take reasonable steps to address relevant privacy obligations.
7. How We Protect Your Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
These steps may include using password protected systems, limiting access to customer information and taking care when storing or sharing personal details.
No electronic storage or transmission system can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes and meeting legal or accounting obligations.
When information is no longer required, we will take reasonable steps to securely delete or de-identify it, where practicable.
9. Accessing or Correcting Your Information
You may contact us to request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We will consider and respond to your request within a reasonable period, subject to applicable legal requirements and exceptions.
10. Marketing Communications
We may send you promotional messages or offers about our pressure washing services where permitted by law.
You may request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option provided in the message, where available.
We will continue to send essential service related communications where necessary to manage an existing booking or provide services.
11. Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us using the details below.
We will review your complaint, investigate the relevant circumstances and respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act 1988 applies to the relevant handling of your information, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Third Party Websites
Our website or social media pages may contain links to third party websites, including Facebook, Instagram or other services.
We are not responsible for the privacy practices, security or content of third party websites. We encourage you to review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
The updated policy will be published on our website with a revised effective date.
14. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.
- Business name: Picture Perfect Pressure Wash
- Contact person: Manni Eysavi
- Email: pictureperfectpw@outlook.com
- Phone: 0431 243 626
- Website: www.perfectpressurewash.com.au
- Location: Sydney, NSW, Australia
We will endeavour to respond to privacy enquiries and resolve concerns promptly and fairly.